Find quick answers to common questions about flight bookings, cancellations, refunds, and more.
FlightsMojo is an online travel booking platform operated by Niamy Interactive Private Limited. FlightsMojo enables travelers to search, compare, and book domestic and international flights offered by a wide range of airlines.
When a customer searches for flights on FlightsMojo, the platform retrieves fare and availability information from airlines, reservation systems, and authorized travel suppliers. Customers can compare flight options, schedules, baggage allowances, and pricing before making a reservation.
FlightsMojo acts as a travel booking intermediary and does not operate airlines or aircraft. The transportation service itself is provided by the airline responsible for operating the flight. FlightsMojo assists customers with booking management, ticket issuance, customer support, cancellations, refund processing, and post-booking assistance.
FlightsMojo serves travelers seeking affordable flight options, convenient booking tools, and professional customer support for both domestic and international travel.
Yes. FlightsMojo is operated by Niamy Interactive Private Limited, an established travel company based in Gurugram, Haryana, India.
FlightsMojo facilitates flight reservations through airlines, reservation systems, and travel suppliers and serves customers travelling across domestic and international destinations.
The platform uses secure payment technologies and industry-standard security measures to protect customer information and online transactions.
Customers are encouraged to review booking details carefully before confirming reservations and to familiarize themselves with airline fare rules, cancellation policies, and baggage conditions applicable to their selected itinerary.
Booking a flight through FlightsMojo is simple and can usually be completed within a few minutes.
Customers can search for flights by entering:
FlightsMojo then displays available flight options from participating airlines and suppliers.
After selecting a preferred itinerary, customers provide passenger information, review booking details, complete payment, and receive confirmation once the reservation has been successfully ticketed.
Customers should ensure that all passenger information exactly matches the passport or government-issued identification that will be used during travel.
A booking request is not considered confirmed simply because payment has been submitted.
A reservation becomes fully confirmed only when:
Once these steps have been completed, FlightsMojo will send a booking confirmation and e-ticket to the email address provided during the booking process.
Customers should wait until they receive a valid ticket confirmation before making other non-refundable travel arrangements.
Airline ticket prices are dynamic and can change frequently throughout the day.
Airlines use automated pricing systems that continuously adjust fares based on:
As a result, a fare displayed during an initial search may no longer be available by the time payment is completed.
FlightsMojo does not control airline pricing and cannot guarantee that a fare displayed during a search will remain available until the booking process is completed.
Cancellation and refund eligibility depend primarily upon the fare conditions established by the airline responsible for the ticket.
Some airline tickets are fully refundable, while others may be partially refundable or entirely non-refundable.
When a customer submits a cancellation request, FlightsMojo assists by coordinating with the airline or supplier responsible for the booking. Any applicable refund is subject to airline approval and fare rules.
Refund amounts may be reduced by:
Customers should carefully review fare conditions before making a booking because refund rights vary significantly between airlines and fare classes.
Yes.
FlightsMojo charges service fees for processing cancellations, refund requests, supplier correspondence, reservation management, and post-booking support.
Current cancellation service fees are:
Domestic Flights
INR 500 per passenger per sector
International Flights
INR 1,000 per passenger per sector
These fees are separate from airline cancellation penalties and may be deducted from any refund amount processed through FlightsMojo.
Yes.
FlightsMojo service fees relate to the services provided by FlightsMojo and are independent of airline operations.
Even where an airline cancels a flight, modifies a schedule, changes an itinerary, or approves a refund, FlightsMojo may have already provided booking support, customer assistance, supplier coordination, cancellation processing, and refund management services.
Accordingly, applicable FlightsMojo service fees may still be deducted from any refund amount returned by the airline.
Customers should review the Cancellation & Refund Policy for complete details.
Refund timelines vary depending upon:
While FlightsMojo processes approved refunds as quickly as possible, the overall timeline is largely controlled by airlines and financial institutions.
In many cases, refunds may take several business days or several weeks depending upon the airline involved and the original payment method used.
FlightsMojo cannot guarantee specific refund processing times because many stages of the refund process occur outside its direct control.
If a passenger fails to travel on a booked flight without obtaining an approved cancellation beforehand, the booking may be classified as a no-show.
Many airlines automatically cancel return flights, connecting flights, or remaining itinerary segments when a passenger misses an earlier flight.
A no-show may result in the loss of ticket value and refund eligibility.
Passengers who believe they may miss a flight should contact the airline and FlightsMojo as soon as possible to determine available options.
Visa requirements depend upon:
FlightsMojo does not determine visa eligibility and cannot guarantee entry into any country.
Customers remain solely responsible for obtaining all required visas, permits, travel authorizations, and supporting documentation before departure.
Airlines require passenger names to match travel documents exactly.
Even minor spelling differences may result in:
Customers should carefully review passenger information before completing a booking and immediately report any errors discovered after ticket issuance.
Whether a flight booking can be changed after ticket issuance depends primarily upon the airline's fare rules and ticket conditions.
Many airlines allow changes to travel dates, flight times, or routes, while others may impose significant restrictions or may not permit changes at all.
If a booking is eligible for modification, customers may be required to pay:
It is important to understand that even where a change is permitted, the price of a new flight may be higher than the original ticket price. In such cases, customers must pay the fare difference in addition to applicable change charges.
FlightsMojo can assist customers with change requests, but final approval remains subject to airline policies, seat availability, and fare conditions applicable at the time the request is made.
In many cases, cancellation requests can be initiated through FlightsMojo customer support channels.
However, not all bookings can be cancelled automatically because some reservations require manual review by airlines, suppliers, or reservation systems.
Customers are encouraged to submit cancellation requests as soon as possible because airline penalties often increase closer to departure.
The amount refundable, if any, depends upon:
Submitting a cancellation request does not automatically guarantee cancellation or a refund. All requests remain subject to airline processing and approval where required.
Airlines typically sell different fare types that offer varying levels of flexibility.
A refundable ticket generally allows cancellation and may provide a partial or full refund subject to applicable airline penalties and conditions.
A non-refundable ticket generally does not permit refunds after ticket issuance, except where specifically required by law or airline policy.
Even when a ticket is described as refundable, deductions may still apply, including:
Customers should carefully review fare conditions before completing a booking because cheaper fares often carry greater restrictions.
Many customers assume that cancelling a ticket automatically results in a full refund. However, refund calculations are determined by multiple factors.
Depending upon the booking, deductions may include:
The final refund amount is calculated according to the fare conditions applicable to the ticket and the policies of the airline responsible for the booking.
FlightsMojo does not control airline penalties and cannot increase refund amounts beyond what is authorized by the airline or supplier.
In most cases, e-tickets are issued shortly after successful payment and booking confirmation.
If you have not received your e-ticket, you should:
Customers should not assume that a booking has been ticketed until they have received confirmation and a valid ticket number.
FlightsMojo recommends contacting support immediately if confirmation is not received within a reasonable period after payment.
Airport reporting times vary depending upon the airline, destination, airport, and security requirements.
As a general guideline:
Domestic Flights
Passengers are advised to arrive at least 2 to 3 hours before departure.
International Flights
Passengers are advised to arrive at least 3 to 4 hours before departure.
Certain airports, destinations, and airlines may require additional time due to immigration procedures, security screening, document verification, or baggage processing.
Customers should always verify check-in deadlines directly with the airline before travel.
Baggage allowances vary significantly depending upon:
Some airlines include checked baggage in the ticket price, while others may only include cabin baggage and charge separately for checked luggage.
Customers should review baggage information carefully before booking and confirm applicable baggage allowances directly with the airline before departure.
FlightsMojo displays baggage information supplied by airlines and reservation systems but airline policies may change without prior notice.
Baggage handling is the responsibility of the airline operating the flight.
If baggage is delayed, damaged, or lost, passengers should report the issue directly to the airline's baggage services desk before leaving the airport whenever possible.
Most airlines require baggage claims to be submitted within specified time limits.
Customers should retain:
FlightsMojo is not responsible for baggage handling and cannot independently process baggage compensation claims on behalf of airlines.
In most cases, airlines accept electronic tickets and digital boarding documentation.
Passengers typically need:
However, documentation requirements may vary depending upon the airline, airport, and destination.
Customers are encouraged to keep both digital and printed copies of important travel documents whenever possible.
Yes.
Most airlines require reservations for all travelers, including infants and children.
Airline policies vary regarding:
Parents or guardians should ensure that all required documentation is available before travel, including identification and any additional documents required by the airline or destination authorities.
FlightsMojo recommends reviewing airline-specific policies before booking travel for minors.
No.
FlightsMojo does not issue visas and cannot influence visa decisions made by embassies, consulates, immigration authorities, or government agencies.
Visa approvals depend upon numerous factors including:
Customers remain solely responsible for obtaining all required visas, permits, travel authorizations, and supporting documents before travel.
FlightsMojo recommends applying for visas well in advance of departure dates.
Accurate passenger information is essential because airlines generally require booking information to match travel documents exactly.
Incorrect information may result in:
Customers should review all booking details carefully before submitting payment.
If an error is discovered after booking, FlightsMojo should be contacted immediately. Available correction options will depend upon airline policies and fare conditions.
FlightsMojo maintains fraud prevention and payment security measures designed to protect customers, airlines, suppliers, and financial institutions.
In certain situations, additional verification may be required before tickets can be issued.
Verification requests may involve:
These procedures help prevent unauthorized transactions and fraudulent activity.
FlightsMojo reserves the right to delay ticket issuance or decline transactions where required verification cannot be completed.
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Niamy Interactive Private Limited (formerly known as FlightsMojo Bookings Pvt. Ltd.) is an IATA-accredited travel agency. We are proud to operate in accordance with the professional standards of the International Air Transport Association (IATA) to promote and sell international air passenger transportation. IATA Code: 14006333. We are available to provide customer support every day of the week, Monday to Sunday. Support | Email: care@flightsmojo.in © Copyright 2013–2026 FlightsMojo.in
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