FlightsMojo Privacy Policy

Niamy Interactive Private Limited (formerly known as FlightsMojo Bookings Private Limited) (“FlightsMojo”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data entrusted to us by our customers, website visitors, and users of our services.

This Privacy Policy explains how we collect, use, disclose, process, store, transfer, and protect personal information when you access or use www.flightsmojo.in, make a booking through our platform, communicate with our customer support team, subscribe to our communications, or otherwise interact with our services.

We recognize the importance of privacy and are committed to processing personal data in a fair, transparent, lawful, and secure manner in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and other applicable legal requirements.

By accessing or using our Website and services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of our Website and services.

FlightsMojo is operated by:

Niamy Interactive Private Limited

(Formerly known as FlightsMojo Bookings Private Limited)

CIN: U74140HR2015PTC117965 · GSTIN: 06AACCF6706H1ZS

Registered & Corporate Office: Unit 802–804, Magnum Global Park, Sector 58, Gurugram, Haryana 122011, India

Website: www.flightsmojo.in

Email: care@flightsmojo.in

FlightsMojo operates as an online travel agency and booking intermediary that facilitates flight reservations through airlines, reservation systems, airline consolidators, and travel suppliers.

For purposes of this Privacy Policy, FlightsMojo acts as the entity responsible for determining how and why personal data is processed through our services.

The information we collect depends upon how you interact with our Website, booking platform, and customer support services.

We may collect personal information directly from you, automatically through your use of our services, from airlines and travel suppliers involved in your booking, from payment providers, and from other lawful sources.

Information You Provide Directly

When you search for flights, make a reservation, request customer support, participate in surveys, submit inquiries, or otherwise interact with FlightsMojo, we may collect information including:

• Full name;
• Date of birth;
• Gender where required for booking purposes;
• Nationality;
• Passport information;
• Government-issued identification details where required;
• Email address;
• Telephone number;
• Billing address;
• Travel preferences;
• Frequent flyer information;
• Emergency contact details;
• Special assistance requests;
• Information provided during customer service interactions.

Certain airlines, airports, immigration authorities, and government agencies require passenger information before travel. FlightsMojo may collect and transmit such information where necessary to facilitate travel arrangements and comply with applicable requirements.

Payment Information

When a booking is made, payment information may be collected and processed through secure third-party payment providers.

Depending upon the payment method used, information processed may include:

• Cardholder name;
• Payment card details;
• Billing information;
• Transaction references;
• Payment authorization information;
• Fraud screening information.

FlightsMojo generally does not store complete payment card information and relies upon regulated payment service providers to process transactions securely.

Communications Information

When you communicate with FlightsMojo through email, telephone, live chat, social media, messaging services, or other channels, we may retain records of those communications.

This may include:

• Customer support inquiries;
• Complaint correspondence;
• Booking assistance requests;
• Feedback submissions;
• Survey responses;
• Chat transcripts;
• Telephone recordings where permitted by law;
• Email communications.

These records help us provide customer support, improve services, resolve disputes, and comply with legal obligations.

When you visit our Website, certain technical and usage information may be collected automatically through cookies, analytics tools, server logs, pixels, and similar technologies.

Such information may include:

• Internet Protocol (IP) address;
• Browser type and version;
• Device identifiers;
• Operating system information;
• Geographic location derived from IP address;
• Device settings;
• Website usage information;
• Search activity;
• Pages viewed;
• Referral sources;
• Session information;
• Booking behavior.

This information helps us understand how visitors use our Website, improve performance, maintain security, detect fraud, and enhance the customer experience.

Additional information regarding cookies and tracking technologies can be found in our Cookie Policy.

FlightsMojo uses personal information only where necessary to provide services, operate our business, comply with legal obligations, and improve customer experiences.

To Facilitate Travel Bookings

The primary purpose for collecting personal information is to facilitate flight bookings and related travel services.

We use personal information to:

• Search and reserve flights;
• Issue tickets;
• Confirm bookings;
• Process modifications;
• Manage cancellations;
• Facilitate refunds;
• Communicate itinerary updates;
• Provide customer support.

Without certain information, we may be unable to complete or manage a booking.

To Communicate With You

We use contact information to communicate regarding:

• Booking confirmations;
• Flight updates;
• Travel disruptions;
• Customer support inquiries;
• Service-related notifications;
• Security alerts;
• Administrative communications.

These communications are necessary for the provision of services and are not generally considered marketing communications.

To Process Payments

Personal information may be used to:

• Process payments;
• Verify transactions;
• Detect fraud;
• Prevent unauthorized activity;
• Comply with financial regulations;
• Resolve payment disputes.

To Improve Services

We analyze Website usage and customer interactions in order to:

• Improve Website functionality;
• Enhance booking experiences;
• Develop new features;
• Identify technical issues;
• Improve customer service;
• Optimize platform performance.

Marketing Communications

Where permitted by applicable law, FlightsMojo may send promotional communications regarding travel products, services, offers, discounts, and company updates.

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

Opting out of marketing communications will not affect booking-related communications or customer service correspondence.

FlightsMojo does not sell personal information to third parties.

However, we may disclose personal information where necessary to provide services, fulfill bookings, comply with legal obligations, or protect legitimate business interests.

Airlines and Travel Suppliers

To facilitate travel bookings, personal information may be shared with:

• Airlines;
• Airline consolidators;
• Reservation systems;
• Airport service providers;
• Ground service providers;
• Other travel suppliers involved in fulfilling a booking.

Such disclosures are necessary to complete reservations and provide travel services.

Payment Service Providers

Personal information may be shared with payment processors, banks, card networks, payment gateways, fraud prevention providers, and financial institutions involved in transaction processing.

Technology and Service Providers

FlightsMojo may engage third-party providers that assist with:

• Website hosting;
• Cloud infrastructure;
• Customer support systems;
• Data analytics;
• Security monitoring;
• Communication platforms;
• Reservation technologies.

These providers are authorized to process information only to the extent necessary to provide services on our behalf.

FlightsMojo operates in a global travel environment and works with airlines, reservation systems, technology providers, and suppliers located in multiple countries.

As a result, personal data may be transferred to, stored in, or processed in countries outside India where such transfers are necessary to facilitate bookings, provide services, process payments, or support business operations.

Where international transfers occur, FlightsMojo will take reasonable measures to ensure that personal data receives an appropriate level of protection consistent with applicable legal requirements.

By using our services, you acknowledge that international transfers of personal data may be necessary in connection with travel bookings and related services.

FlightsMojo retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and protect legitimate business interests.

Retention periods may vary depending upon:

• The nature of the information collected;
• The type of booking involved;
• Airline and supplier requirements;
• Tax and accounting obligations;
• Regulatory and legal requirements;
• Fraud prevention needs;
• Ongoing customer service matters.

When personal information is no longer required for lawful business purposes, FlightsMojo will take reasonable steps to securely delete, anonymize, or otherwise dispose of such information in accordance with applicable laws and internal retention policies.

FlightsMojo recognizes the importance of protecting personal information and maintains reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, loss, destruction, or unlawful processing.

Security measures may include:

• Secure network infrastructure;
• Encryption technologies;
• Access controls;
• Authentication procedures;
• Monitoring systems;
• Fraud prevention tools;
• Employee confidentiality obligations;
• Secure payment processing systems.

While FlightsMojo takes reasonable precautions to safeguard personal information, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, FlightsMojo cannot guarantee absolute security and encourages users to exercise caution when transmitting information online.

Subject to applicable laws and verification requirements, individuals may have certain rights regarding personal information held by FlightsMojo.

Depending upon the circumstances, these rights may include the ability to:

• Request access to personal information;
• Request correction or updating of inaccurate information;
• Request completion of incomplete information;
• Request deletion of personal information where permitted by law;
• Request information regarding how personal information is being processed;
• Withdraw consent where processing is based upon consent;
• Request redressal of privacy-related grievances.

FlightsMojo will consider and respond to requests in accordance with applicable legal requirements.

To protect privacy and security, FlightsMojo may request verification of identity before responding to requests relating to personal information.

Where personal information is processed based upon consent, you may withdraw such consent at any time by contacting FlightsMojo.

Withdrawal of consent shall not affect the lawfulness of processing carried out before consent was withdrawn.

Please note that withdrawal of consent may affect our ability to provide certain services or fulfill booking-related obligations where the information is necessary for service delivery.

FlightsMojo reserves the right to continue processing information where permitted or required by law, contractual obligations, dispute resolution requirements, fraud prevention purposes, or other legitimate grounds recognized under applicable law.

FlightsMojo is committed to addressing concerns regarding privacy and the handling of personal information in a fair and timely manner.

Users who have questions, concerns, complaints, or requests relating to personal information may contact FlightsMojo using the contact details provided in this Privacy Policy.

FlightsMojo will make reasonable efforts to acknowledge, investigate, and respond to privacy-related inquiries within a reasonable period in accordance with applicable legal requirements.

FlightsMojo's services are intended for use by individuals who are at least eighteen (18) years of age or who are using the services under the supervision of a parent or legal guardian.

FlightsMojo does not knowingly collect personal information directly from children in violation of applicable law.

Where travel bookings involve minors, information relating to those passengers may be collected solely for the purpose of arranging travel services and fulfilling booking requirements.

If FlightsMojo becomes aware that personal information has been collected in a manner inconsistent with applicable law, reasonable steps will be taken to address the matter appropriately.

The Website may contain links to third-party websites, airline websites, payment platforms, booking systems, applications, and other external services.

FlightsMojo does not control and is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Users who access third-party services through links provided on the Website should review the privacy policies and terms applicable to those services before providing personal information.

This Privacy Policy applies only to information collected directly by FlightsMojo.

FlightsMojo may disclose personal information where required or permitted by law, including where necessary to:

• Comply with legal obligations;
• Respond to lawful requests from government authorities;
• Comply with court orders or regulatory directives;
• Protect rights, property, or safety;
• Prevent fraud or illegal activity;
• Enforce contractual rights;
• Defend legal claims.

FlightsMojo may also disclose personal information in connection with:

• Corporate restructuring;
• Mergers or acquisitions;
• Business transfers;
• Sale of assets;
• Financing transactions;
• Other legitimate business transactions.

In such circumstances, reasonable steps will be taken to protect personal information in accordance with applicable law.

FlightsMojo uses cookies and similar technologies to improve website functionality, enhance user experiences, maintain security, analyze usage patterns, and support business operations.

Cookies may be used to:

• Remember user preferences;
• Maintain session information;
• Improve Website performance;
• Analyze visitor activity;
• Support customer service functions;
• Detect fraudulent activity;
• Improve marketing effectiveness.

Further information regarding cookies and tracking technologies is available in our Cookie Policy.

Users may manage cookie preferences through browser settings and available cookie preference tools.

FlightsMojo may update this Privacy Policy periodically to reflect changes in business operations, legal requirements, technology, industry practices, or service offerings.

Any revised version will be published on the Website together with the updated effective date.

Where required by law, additional notice may be provided regarding material changes.

We encourage users to review this Privacy Policy periodically to remain informed regarding how personal information is collected, used, and protected.

If you have questions regarding this Privacy Policy, our privacy practices, or personal information processed by FlightsMojo, please contact us using the details below:

Niamy Interactive Private Limited

(Formerly known as FlightsMojo Bookings Private Limited)

CIN: U74140HR2015PTC117965 · GSTIN: 06AACCF6706H1ZS

Unit 802–804, Magnum Global Park, Sector 58, Gurugram, Haryana 122011, India

Website: www.flightsmojo.in

Email: care@flightsmojo.in

FlightsMojo will make reasonable efforts to respond to inquiries and requests relating to privacy and personal information in accordance with applicable legal requirements.