After you have paid and confirmed a flight, there's a possibility of divergent plans, which might result in cancellations or modifications of your flight. Here is where the knowledge of your airline's cancellation policy becomes necessary. One of India's best value-for-money and favourite airlines, IndiGo, has come up with a flexible cancellation policy that gives customers the flexibility to choose how their bookings are to be handled free of charge and without complications. The goal of this guide is to present Indigo's rules for cancellation so that you can understand them easily and make your decision wisely. Even when you need to make last-minute adaptations to your travelling schedule or you prefer to be more sure concerning the service, the blog will be the perfect helper to tell you what you can expect during your travels.
You can cancel or change your reservation without any extra fees, provided that you have second thoughts right after booking the flight. Besides that, there are some important things you should remember:
The cancellation is available for 24 hours, which means that you can correct your plans without fear of an extra charge, but only if you act quickly. This is a good opportunity for people who have to change their travel plans right after booking their arrangements.
Upon missing the time frame, a penalty for the cancellation will be added to your total, depending on how early your cancellation is compared to the flight departure time. Following the city, verify in the table below the kinds of extra charges that the company would charge you based on the date and the fare type:
For Domestic Flights:
0-3 Days Before Flight Departure:
Lite Fare: INR 3,500 or the fare amount, whichever is lower.
Regular Fare: INR 3,999 or the fare amount, whichever is lower.
Flexi Plus Fare: INR 2,999 or the amount of the fare, whichever is lower.
Return Fare: INR 3,500 or the fare amount, whichever is lower.
4 Days or More Before Flight Departure:
Lite Fare: INR 3,000 or the fare amount, whichever is lower.
Regular Fare: INR 2,999 or the fare amount, whichever is lower.
Flexi Plus Fare: INR 1,999 or the fare amount, whichever is lower.
Return Fare: INR 3,000 or the fare amount, whichever is lower.
The cancellation fees increase the closer to your flight departure date. One advisable practice is reviewing the fare conditions during ticket purchase to know which fees may be applicable if you want to cancel.
When planning your international flights, the prices of the adjustments might be relatively high; the smart thing would be to consider the options for your travel dates and possible cancellations beforehand.
After you've finished cancelling your flight, the following query is about the allotted time for your refund. IndiGo processes the refund after deducting the applicable cancellation fee.
Note that the bank will credit the amount after the penalty for the cancellation is written off. Therefore, depending on the fare rules, the repayment attributable might not be the whole price of your ticket. IndiGo processes your refund using the same method you used during your ticket purchase. It will take some time to process it, and the refund may be credited back through different channels, where applicable.
IndiGo's Compensation Policy
If IndiGo significantly cancels or reschedules your flight, the airline offers a Plan B option for affected passengers. This is part of their compensation policy. Under Plan B, passengers are allowed to either
IndiGo will contact you via email or SMS if you are eligible for compensation under Plan B. Therefore, keeping awareness about the flight details up to date is essential, particularly if the flight is subject to rescheduling or cancellation.
If you cancel your flight, you should look out for any other charges you may need to pay For instance, If you choose to cancel your flight by calling IndiGo's customer service, an additional charge of INR 250 per person will be imposed.
Here are a few helpful recommendations to make the most of IndiGo's cancellation policy and avoid unnecessary expenses.
Review fare conditions: When booking your ticket, you must always read the cancellation policy and terms and conditions. Obtaining information about any fees and rules from the beginning will help you avoid unwanted surprises later on.
Use Official Channels: To ask for a reimbursement of 100% if you cancel in less than 24 hours, the friendly staff at IndiGo's customer support is eager and will assist. Be very particular about the source of any communications, such as via their website or their customer care, so you do not get charged any additional fees.
Stay Informed: Therefore, frequently visit IndiGo's official website to be aware of any new information on the cancellation policy or any changes in the terms.
Get on board with the following ideas to become an expert on IndiGo's flight cancellation policy and avoid the bad consequences of flight changes. If the situation has made you decide to cancel or change your reservation, it is better to acquaint yourself with every procedure so that you can think right and act right within a few minutes without any unexpected costs.
Walk through the whole thing with the self-assurance and convenience you have already envisaged while checking IndiGo's cancellation policy. Above all, keep up-to-date so that you can progress the booking process more easily and quickly.
1. Can I cancel my IndiGo flight for free?
Yes, you can cancel your IndiGo flight for free if you do it within 24 hours of booking, but only if you booked at least 7 days before your flight’s departure.
2. How much does it cost to cancel an IndiGo flight?
The cancellation fee depends on when you cancel your flight. If you cancel close to your flight date, the fee will be higher. It can range from INR 1,999 to INR 6,500, depending on the fare type and how soon you cancel.
3. How long will it take to get a refund from IndiGo?
IndiGo processes refunds in 5-7 working days after deducting any cancellation fees. However, it may take a little longer depending on your bank.
4. Can I change my flight instead of canceling it?
Yes, you can change your flight, but you may have to pay a fee depending on your fare type. For Flexi Plus tickets, changes can be made without extra charges, but others may require a change fee.
5. How do I cancel my IndiGo flight?
You can cancel your IndiGo flight through their website, mobile app, or by calling their customer service. It's best to use the website or app to avoid extra charges.
6. What is IndiGo's "Plan B" compensation policy?
If IndiGo cancels or significantly reschedules your flight, you can either rebook your flight for free or get a full refund with no cancellation fee.
7. What if I cancel my flight less than 24 hours before departure?
If you cancel your flight within 24 hours of booking, you can cancel for free, but only if the booking was made at least 7 days before your flight.
8. Are there any extra charges if I cancel through the call center?
Yes, if you cancel your flight through IndiGo’s call center, an extra fee of INR 250 per person per sector will be charged.
9. Can I get a refund if I miss my flight?
No, IndiGo does not provide refunds if you miss your flight. You may need to rebook a new flight, and you may have to pay additional fees.
10. Can I cancel my international flight with IndiGo?
Yes, you can cancel your international flight, but the cancellation fee depends on the destination. It can be up to INR 6,500 or the fare amount, whichever is lower.
